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FAQ's


CUSTOMER SERVICE

The best way to get in touch with us is by e-mail. The address is: admin@attitudeclothing.co.uk.

Please note our Facebook and Twitter accounts are not managed by customer service staff and while they will be happy to pass any query on for you it will take longer for you to get a response.  E-mails are responded to Mon-Fri.

CALL US:  01522 576686  (Hours 8 AM- 6 PM Mon-Fri.)

FROM OUTSIDE THE U.K:  +44 1522 576686  (Hours GMT. 8 AM- 6 PM Mon-Fri.)

WRITE TO US: Attitude Clothing Co. PO Box 328 Lincoln, England, LN2 4XG


PRODUCT INFORMATION

How do I check what size I need?
Our size guides can be found on the product page and will state measurements in inches. If you are unsure of the size you need, we recommend you measure a garment you already own and compare it to our size guide. If you need any further information, please contact us and we will be happy to help.

Will out of stock items come back?
We make every effort to keep our website as up-to-date as possible, however many product lines are fast moving and in limited supply, and some sizes may run out and therefore no longer be available. Where possible we receive top-up of these items, but many items are 'one hit only' so there will be no more! Occasionally we receive more stock/returned products so if the item is not available, there is a chance it will be back. Because we deal with many small manufacturers many items are very limited, it really is often a case of grab it before someone else does!  However, don't worry if you miss out - we have new products being added almost daily, watch out for our regualr e-mails or check out our new in section!

Can you reserve items for me?
As soon as you complete checkout on our site the items you have ordered are reserved for you.  Please note we cannot reserve items if you place your order by phone / post.

Can I order items that are out of stock to follow on at a later date? 
It is not possible to order items that are out of stock, we no longer offer a back order service.


PAYMENT INFORMATION

What types of payment do you accept
We accept Paypal and the following credit/debit cards:

Visa 
Visa Electron
Mastercard
Maestro
American Express
Solo
Diners Club
Discover

We do accept (UK Sterling) cheques, postal orders and international money orders, however please note your order may take longer to arrive and it is possible items may have sold out by the time we have received & processed your order. For this reason we strongly recommend paying by card or Paypal as items are reserved for you as soon as you place your order. If you wish to pay by bank transfer please ring customer service and they will help you.  

How do e-wallet credits work
If you have any credit on your account the balance is shown in the 'my account' section of the website. It will show as 'available e-wallet funds'.  The amount in your e-wallet will be deducted off the total order value at  checkout.  If the amount in your e-wallet exceeds the total value of your order, the balance will remain in your e-wallet for future use.

How do gift vouchers work (sending?)
 
To buy an Attitude Clothing gift voucher just follow the link at the bottom of the page and purchase as you would a product (you will have the option to select the amount you choose, minimum £10.00). You will be asked the recipients e-mail address, we will then send them the voucher by e-mail on the chosen date. If the recipient is already a customer the credit will be added onto their account and they can use it when they log in. If they have never ordered from Attitude before they will need to register an account and the amount will be waiting for them in their e-wallet once the account is opened.

How do gift vouchers work? (receiving as an existing customer)
  
If you receive an e-mail containing an Attitude Clothing gift voucher you just need to log into your account and the money will already be waiting in your e-wallet.

How do gift vouchers work? (receiving as a new customer)
  
If you receive an e-mail containing an Attitude Clothing gift voucher you just need to follow the simple instructions on the e-mail and create an account.  Once your account is opened you will find the money will already be waiting in your e-wallet.


How do discount codes work?
If you want to use a discount code, you have to enter this at the checkout when you place your order as it cannot be added once the order has been placed. You can only use one discount code per order.


ORDER INFORMATION

What does my order status mean

With every automatic change to the order status, you will be notified via e-mail. If the below information does not answer your question, please contact us and we can give you a further explanation. 

Payment Declined/Failed:
Something has gone wrong, please try placing your order again or contact us.

Awaiting Shipping: 
Your order has been received successfully and is ready to be packed in our warehouse.

Shipped: 
Your order has been sent out. 

Awaiting Return:
You have logged this item as returned, we will contact you when we receive it.

Refunded: 
Your order has been refunded.

Can I change my address on an order
You can change the delivery address before an order is despatched by going into your account and editing the open order. Please note we will send your order out to the exact delivery address given, once it leaves our warehouse we cannot make any changes to the address so please make sure it is correct and complete. 

Can I change my order before it is despatched
Unfortunately once you have submitted your order it is not possible to change sizes or items on the system. If you contact us immediately we might be able to track your order down and change it for you but if it's waiting for, or already been despatched, this is not possible and you will have to send it back as a return.

Can I cancel my order
Once you have placed an order, you cannot cancel it. You are welcome to send it back however, please use the standard returns method.


DELIVERY INFORMATION

If your question is not answered below, you can find more information in the Delivery section of our website. 
Please click here.

How long will delivery take
Full details of all our delivery options, timescales and prices can be found on the delivery page.  

My order has not arrived yet?   
If your order has not been delivered within the expected timeline for the service you have chosen then please contact customer services on sales@attitudeclothing.co.uk.


Tracking an order?
Tracking is only available on the following services: Next day guaranteed, pre 10am, Saturday/Sunday delivery and UPS delivery.


RETURNS INFORMATION

Please click here. Due to hygiene reasons we cannot accept returns on any of the following: Swimwear, underwear, hosiery, earrings, body piercing items, cosmetics or hair dye. Please note if you have used a discount code/promotion, the refund will be calculated accordingly.

How do I log my return
This needs to be done as we are unable to process your return without it being logged first. You can log a return by going into your account, finding the order, requesting a return and following the steps. If we receive a return that has not been logged, we will contact you and you will need to log it before we can proceed. 

How does postage work

You are welcome to send back to us any items for any reason, within 28 days of receipt. As long as the item is in a resalable condition, we will be happy to offer you an exchange, store credit or refund. Please follow the steps in the Returns section of your account. We cannot be held accountable for loss of incoming post, so it is your responsibility to ensure the parcel reaches us safely. You can use our free pre-printed returns label for this. You can also make your own arrangements, please note that you will have to cover the postage costs yourself. 

International customers are welcome to send back orders with any postal service, we can only refund postage if an item is faulty or incorrectly sent. When we receive your return we will get in touch with you. 

I've received an incorrect or faulty item

Every effort is made to keep errors to a minimum and orders are checked at both the picking and packing stage, but unfortunately mistakes can still happen and faulty items slip through. If you receive an incorrect item please return it with a letter detailing the problem and we will replace/ refund as required. You can use the returns label for this (UK only). If you have received an item which is faulty, please contact us to explain the nature of the fault and whether you would like a replacement or a refund. We will then provide you with further information on how to proceed.

I haven't received my refund
 yet

Your refund will be issued onto the account using the same method of payment you paid with. Refunds are processed as soon as possible, but please allow up to 14 days. By logging into 'my account' you will see an update when the refund has been processed. Allow 2-4 working days for the banks to credit the money onto your account from the date of us processing it.


TECHNICAL INFORMATION

I am having troubles with payment
If your card payment is declined and you have made sure the card information is correct, please contact your bank as there might be a problem with your card. If they are unable to help, you can contact us and we will look into it.

Payment has been taken but the order was cancelled
If your order was cancelled but payment was taken from you, please contact us as a system error might have occurred. 

What do I do if there is a problem with the site?
If you are unable to access parts of the website or if you are getting error messages, you can contact us and we will try to solve the problem as soon as possible. Before doing so, please try using a different browser as it is possible an error is occurring in the program itself.  

 

WANNA MODEL FOR ATTITUDE CLOTHING?

Are you interested in modelling for us, the original alternative clothing company? Awesome, we would love to hear from you! 

We are looking for male and female models in the following styles: Gothic, punk, skate- & streetwear, pin-up, rockabilly, psychobilly, steampunk and everything alternative!
If you would like to apply to become a model, please send over an email to models@attitudeclothing.co.uk with information such as your name, age (you have to be 18 or over!), location, sizes, any modelling experience, contact information, etc.

As for the pictures, we would like full body shots and face close-ups, send at least 4 photos so we can see you properly! The best pictures are of course taken by a professional but we do consider people without modelling experience – just make sure to dress your best, have a cool background and strike some awesome poses! 

Please do not include low quality pictures as this will lower the standard of your application, these include selfies, nightclub photos and bad quality phone pics.

When we receive your application, we will put you on our database and if a photoshoot comes up that we think you would be suitable for we will be in contact with you. 

Best of luck!


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