Returns & Refunds

We want you to be 100% happy with your purchases from Attitude Clothing but if you do need to return any item for any reason, you can send it back to us within 28 days for either store credit or a full refund. Just log your return online within 14 days of receiving your order, you’ll then have another 14 days to get it back to us. Please ensure that your items are in re-saleable condition with the original packaging and all labels & tags attached.

To make life easier, we offer an optional pre-paid Royal Mail returns service for our UK customers. This is completely free of charge for items returned for store credit, however should you prefer a refund there will be a charge of £3.99 deducted from your refund amount.

United Kingdom

To return an item to Attitude Clothing just follow the steps below:

1.  From the 'your account' section of the website click through to 'my order history'. If you used our express checkout or didn't create an account, click here for further instructions.

2.  Click 'View' next to the appropriate order, then check the box next to the item you want to return.

3.  From the dropdown menu select the reason for return and action required. Then click the 'Return Items' button. You'll then receive an automated email with detailed instructions of what to do next along with a step-by-step guide on how to use our optional pre-paid Royal Mail returns service. 

4.  Make sure your items are securely packaged and send them back using your chosen delivery option. Remember to keep your proof of posting as the goods remain your responsibility until they have been received back at our warehouse.

All return postage costs are the responsibility of the customer and are non-refundable.

INTERNATIONAL

To return an item to Attitude Clothing if you're outside UK, just follow the steps below:

1.  From the 'your account' section of the website click through to 'my order history'. If you used our express checkout and didn't create an account, click here for further instructions.

2.  Click 'View' next to the appropriate order, then check the box next to the item you want to return.

3.  Click the 'return items' button and select either 'refund' or 'credit'. You'll then be sent an automated email with detailed instructions of what to do next along with a link to download our returned goods label. 

4.  Make sure your items are securely packaged, affix the returned goods label and send them back using your chosen delivery option. Remember to keep your proof of posting as the goods remain your responsibility until they have been received back at our warehouse.

All return postage costs are the responsibility of the customer and are non-refundable. 

IMPORTANT INFORMATION

Clothing

Items should be returned unwashed, in the original packaging and include all labels and tags attached. For example we cannot accept returns that smell of smoke or are covered in pet hair. If these conditions are not met, we reserve the right to refuse and return your items to your default delivery address and you may be asked to cover the postage costs.

This does not affect your statutory rights.

Footwear

Footwear must be tried on indoors on a carpeted surface. Returns must include the box in original condition, which must itself be packaged before returning. Do not apply any labels or adhesive tape directly to the product box. If these conditions are not met, your return could be rejected or you may be charged a £10 re-boxing fee.

This does not affect your statutory rights.

Non-Returnable Items

Due to hygiene reasons and the safety of our staff & customers, we cannot accept returns of any of the following: Bodysuits, swimwear, underwear, hosiery, pierced earrings & body jewellery, adult toys, cosmetics, hair dye or face masks.

Returns of these items without prior consent may be destroyed, or sent back to your default delivery address and you may be asked to cover the postage costs.

Additional Information

Keep a record of your proof of posting and tracking number until your refund has been completed. If you are returning items from outside the UK, make sure you attach the returned goods label to ensure you are not charged additional import duties as these will be deducted from your refund amount.

Returns made after 28 days will be accepted solely at our discretion. If you try to make a return outside this time frame without prior agreement, we may have to send it back to your default delivery address and ask you to cover the cost of postage.

Faulty / Damaged Items

If an item has arrived damaged or has a manufacturing fault, we may be able to offer a repair or send a you a replacement. For your convenience, in most cases you'll be asked to provide photographs of the item so we can assess the nature of the fault and whether or not they need to be returned to us. If you are a UK customer and your product needs to be sent back, please use our pre-paid Royal Mail returns label - you will not be charged for this service. If you're based outside of the UK, please contact our customer service team for return shipping instructions.

Goods are classified as faulty if they are received damaged, or where a genuine manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear & tear are not considered to be faulty and will not be accepted.

Attitude Clothing Co. cannot accept any responsibility for damaged items or where a fault occurs after a period of 6 months since purchase. In some instances we may be able to resolve these matters with the manufacturer but we cannot make any guarantees and these matters will be dealt with on a case by case basis.

Upon receipt, a member of our customer service team will inspect the item to determine the cause of the fault and whether you are entitled to a refund, exchange or repair. In some cases we may have to liaise with the supplier directly. Where necessary, please allow up to 28 days for a decision to be made.

Where a repair is possible, Attitude Clothing Co. will cover all reasonable costs, however these must be agreed in writing prior to any work being undertaken. 

If we offer to replace a faulty item, please be aware that we are only able to do so subject to availability. A full refund will only be offered if the item cannot be repaired or replaced within a reasonable length of time.

For more information, please contact admin@attitudeclothing.co.uk.

When Will I Receive My Refund?

We aim to process all refunds within 14 days of receiving the item. Please be aware that during seasonal peaks there may be a slight delay. Once your return has been inspected, all eligible items will be credited to the account used to make the original purchase and you'll receive an email to confirm.

Credit/Debit Card: Allow 3-5 working days for this transaction to appear on your bank statement.
PayPal: PayPal will send you email confirmation of your refund amount and original payment method used.
Amazon Pay: Amazon will send a refund confirmation email detailing which card your refund has been made to. Allow 3-5 working days for this transaction to show on your bank statement.
Online Credit: Any returns outside of our policy may be able to be issued as online credit which will be valid for 6 months. For more information, you can contact us at admin@attitudeclothing.co.uk.

Don't forget, if you've used a discount code or special offer your refund will be calculated accordingly, and if you have used our pre-paid Royal Mail returns service a charge of £3.99 will be deducted from your refund amount.

Top