Our International Express Delivery service is provided by UPS and is fully trackable.
Express shipping to the US & Canada is just £5.99 when you spend £250 or more and orders over £100 cost £9.99. If your order value is less than this, the delivery charge is £14.99. Delivery usually takes just 1-2 working days although some parts of Canada may take up to 3 working days.
Place your order before 1pm EST (10am PDT), Monday-Friday for same day despatch. Orders placed after this time will be sent the next working day. Orders placed over the weekend will be shipped Monday (excluding bank holidays).
Delivery to other territories is just £7.99 when you spend £250 or more and orders over £100 cost £12.99. If your order value is less than this, the delivery charge is £19.99. Your parcel will be delivered within 3-6 working days.
Place your order before 4pm GMT Monday-Friday for same day despatch. Orders placed after this time will be sent the next working day. Orders placed over the weekend will be shipped Monday (excluding bank holidays).
Once your order is with the carrier, we'll send you a confirmation email with a tracking link for your parcel so you can follow its journey. Please check this first before contacting us about your delivery.
Orders sent for delivery between Monday-Friday, will be delivered by UPS and you’ll be able to track your order and the confirmed delivery date via the UPS website.
Orders can be delivered to your work address if you select it at the checkout.
Your order may arrive anytime between 8am and 6pm (local time) and a signature may be required on receipt of your parcel.
If you're not in when your parcel arrives, UPS will leave a card. This will give you details on how to pick up your order or rearrange delivery.
PLEASE NOTE: If any items are returned for a refund and your revised order value falls below the promotional postage threshold, the difference will be deducted from the refund amount.
HEAVY ITEMS SURCHARGE
Certain items which we sell are very heavy and whilst on most occasions we will absorb any extra postal costs that these may incur, from time to time it may be that we have to impose a postage surcharge. However, this is extremely rare and you will be contacted straight away and informed of the extra charge.
Unfortunately we are prohibited from sending certain items abroad, these include aerosol cans. Items with weapon shaped details such as knuckledusters and bullet belts can be delayed in transit due to extra customs checks. Where these items have been ordered in error we will cancel them from your order and issue a refund. The rest of your order will be despatched as normal.
DUTY & TAXES
Please note that customs authorities in most countries will charge duty/taxes on items imported from overseas. These charges vary from item to item and country to country and are outside of our control. Please allow for these charges when your parcel arrives. If you visit the customs website in your country you should be able to find more details on the charges applicable. There is no duty or taxes to be paid if you are ordering within the EU.