WE ACCEPT RETURNS FOR ANY REASON SUBJECT TO THESE CONDITIONS...
Returned items must be sent back within 28 days from you receiving the order. (Except orders placed in Nov/Dec which may be returned up until the end of January). Returned items must be in a saleable condition, for example we cannot accept returns that smell of smoke or are covered in pet hairs. Items should be returned unwashed in the original packaging and include all labels and tags. Footwear returns must include the box, which must itself be packaged before returning. All items will be inspected upon return. Due to hygiene reasons we cannot accept returns of any of the following: Swimwear, underwear, hosiery, earrings, body piercing items, cosmetics or hair dye.
To return an item to Attitude Clothing if you're outside the UK, just follow the steps below:
1. From the 'your account' section of the website click through to 'my order history'. Click 'View' next to the appropriate order, then check the box next to the item(s) you wish to return.
2. Click the 'return items' button and this will generate a returns form and address label by e-mail for you to download. Please enclose the returns form in your parcel.
3. Take the parcel to your post office and post back to us. Please note: The pre-paid postage label is not valid from outside the UK and return postage costs are the responsibility of the customer. Remember to ask for a proof of posting certificate & keep this in a safe place. If you're returning goods from outside the EU make sure the package is clearly marked 'RETURNED GOODS: GB MERCHANDISE FOR EXCHANGE' or 'RETURNED GOODS: GB MERCHANDISE FOR REFUND' as this will avoid any delays and incorrect Customs & Duty charges being applied. All postage costs are the responsibility of the customer unless there's a fault with the item or we've messed up at our end - in which case we will also refund the original postage charge.
As soon as we receive your parcel we'll send you an email confirming that we've had it back and another to let you know when it's been processed. If you require an exchange, this can be done using the store credit which will be applied to the 'e-wallet' in your online account whilst refunds will be credited back to the card/Paypal account that you used to pay for the order. The money will usually be back in your account within a few days, however please allow up to 14 days at busy periods. Please note: You must log your return online prior to posting as failure to do so can cause delays. If you've used a discount code or special offer your refund will be calculated accordingly.