Ordering & Payment
Payment information
What types of payment do you accept?
We accept Paypal, Amazon Pay and the following cards:
Visa
Visa Electron
Mastercard
Maestro
American Express
Solo
Diners Club
Discover
We do accept (UK Sterling) cheques, postal orders and international money orders, however please note your order may take longer to arrive and it is possible items may have sold out. For this reason we strongly recommend paying by card Paypal or Amazon Pay as items are reserved for you as soon as you place your order. If you wish to pay by bank transfer please ring customer service and they will help you.
How do e-wallet credits work?
If you have any credit on your account the balance is shown in the 'my account' section of the website. It will show as 'available e-wallet funds'. The amount in your e-wallet will be deducted off the total order value at checkout. If the amount in your e-wallet exceeds the total value of your order, the balance will remain in your e-wallet for future use.
How do gift vouchers work (sending?)
To buy an Attitude Clothing gift voucher just follow the link at the bottom of the page and purchase as you would a product (you will have the option to select the amount you choose, no minimum). You will be asked the recipents e-mail address, we will then send them the voucher by e-mail on the chosen date. If the recipient is already a customer the amount will show in their e-wallet when they log in. If they have never ordered from Attitude before they will need to register an account and the amount will be waiting for them in their e-wallet once the account is opened.
How do gift vouchers work? (receiving as an existing customer)
If you receive an e-mail containing an Attitude Clothing gift voucher you just need to log into your account and the money will already be waiting in your e-wallet.
How do gift vouchers work? (receiving as a new customer)
If you receive an e-mail containing an Attitude Clothing gift voucher you just need to follow the simple instructions on the e-mail and create an account. Once your account is opened you will find the money will already be waiting in your e-wallet.
Order information
What does my order status mean?
With every automatic change to the order status, you will be notified via e-mail. If the below information does not answer your question, please contact us and we can give you a further explanation.
Payment Declined/Failed:
Something has gone wrong, please try placing your order again or contact us.
Awaiting Shipping:
Your order has been received successfully and is ready to be packed in our warehouse.
Shipped:
Your order has been sent out.
Awaiting Return:
You have logged this item as returned, we will contact you when we receive it.
Order Cancelled:
Your order has been cancelled either because you have requested it to be or because a replacement order has been submitted. (This status sometimes appears when all or part of your order has been refunded.)
Refunded:
Your order has been refunded in full.
Can I change my address on an order?
Please ensure all address details are checked and correct. If any errors are spotted after an order is placed please contact us and we will change the details where possible.
Can I change my order before it is despatched?
Unfortunately once you have submitted your order it is not usually possible to change sizes or items on the system. If you contact us immediately we might be able to help, but there will only be a very small time window where this is possible.
Can I cancel my order?
Please take extra care to ensure your order is correct as it is not possible to cancel an order once it has been placed. Our order processing and preparation begins very soon after the details are loaded onto our system. If after placing an order you no longer want the items you will need to return them as per our standard returns method. Please be aware refusing to accept delivery of a parcel will incur extra charges and may delay any refund by several weeks as refused parcels are not prioritised by any mail companies.